Press release: Bengaluru, 18th November 2020: Kapture CRM, an enterprise-grade cloud-based SaaS CRM
(Customer Relationship Management) the platform has partnered with Mumbai-based Image
Consulting Business Institute. ICBI is using Kapture CRM to manage and optimize its sales and
customer service processes.
ICBI is a very well-known establishment in the image management and soft skills training space. ICBI
offers courses to help interested candidates become image consultants as well as soft skills trainers for
self-employment and employment purposes. Currently, ICBI-trained image consultants and soft skill
trainers are present all over the world. Kapture CRM has been customized greatly to fulfill the current
needs of ICBI.
Expressing his views on this partnership Mr. Rakesh Agarwal, Managing Director of ICBI, says “We
are very thankful to the team at Kapture CRM for enabling several customizations tailored to our
business needs and process. ICBI has benefited greatly from Kapture’s efforts to understand our real
issues and finding a way to handle them through their system. Their quick responses and high-quality
services have impressed us very much. We’re looking forward to working with them.”
Sheshgiri Kamath, the CEO of Kapture CRM says “ICBI has a very unique business model
compared to the rest of our clients. As we learned about their special CRM requirements, our team
was excited to work with them and make it happen. ICBI, fueled by Kapture CRM, has driven better
engagement and communication with its customers and consultants.”