New Delhi, 4 October 2021: Kapture CRM, a homegrown CRM startup, competing against the biggest of CRM brands has unveiled a new user interface to deliver exceptional customer experience across businesses and industries. The UI offers a world of possibilities, and various enhancements have been made to the ticket interface, ticket inbox, agent dashboard, and other areas, all of which contribute to a delightful user experience on both sides. This allows the agent to see a holistic overview of his tasks on the unified dashboard, thereby helping him provide the best customer service.
Further, the multilingual chat support helps to have real-time, personalized, and engaging conversations with your customers which are assisting in reducing the turnaround time (TAT).
Speaking about the new development, Sheshgiri Kamath, CEO, and Co-founder, Kapture CRM said, “We are ecstatic to introduce the new UI, which is expected to improve the user experience. The new elements in the UI are designed to encourage healthy interaction between agents and customers while establishing and sustaining a genuine brand-customer relationship.
The overhauled UI comes with a vast array of innovative features that ensure a reduction in the ticket handling time, an increase in the First Call Resolution (FCR) rates, and an overall improvement in the CSAT metrics. Kapture CRM is a brainchild of three founders – Sheshgiri Kamath, Vikas Garg, and Pearl Tewari who first got together in 2011 and launched a platform for offline marketing automation. The CRM interface of the platform received positive attention and feedback. The trio, therefore, focused on developing it as a standalone product post which they launched Kapture CRM in 2014.
Kapture CRM was a part of the 3rd Google Launchpad Accelerator Program. Started as a bootstrap company 7 years ago, Kapture is currently deployed by 500+ enterprise customers worldwide across 12 countries. Its unified dashboard with 100+ ready-to-use APIs provides an omnichannel solution for service with a facility of 500+ reporting formats. More than 40% of its revenue comes from internet companies/e-commerce companies.