Xperium, an AI-enabled CRM guest engagement platform, partnered with IDS to enhance the hotel guest experience

15th November 2021, New Delhi: Xperium, a complete end-to-end guest experience management platform powered by AI and smart automation has announced the partnership with IDS Next property management system, one of the largest enterprise PMS companies in India. Through this integration, hotels using IDS on-premise or IDS cloud Property Management System (PMS) will be able to seamlessly connect Xperium to provide a completely automated guest experience suite to its existing and future customers.

The integration will play a pivotal role in these times when hotel experiences must be even more personalized based on guest preferences and health and safety standards. Hotels that use IDS will now be able to offer targeted up-sells/cross-sells to their visitors, engage with them via well-timed pre-arrival and in-stay messaging, collect guest feedback, and manage their overall online reputation. To improve the hotel guest experience, the following Xperium modules will be integrated with IDS:

  • CRM & Marketing
  • Upsell
  • Survey & Reputation

On the partnership, Manoj Mohanty, Senior VP – Sales, South Asia and South-East Asia at IDS said, “In today’s connected world, this integration with Xperium will help hotel partners connect deeply with their guests. They will be able to build a strong bond, enhance their brand’s credibility, and increase visibility and profitability. More importantly, pre-stay, during the stay, and post-stay connections are very important to understand guests and their collective feedback.”

Our objective for this integration is to enhance the experience of IDS customers by providing them the right tools for automating guest-facing processes and improving the guest experience. This integration paves way for a hassle-free, automated guest communication set up for hotel guests; which will increase hotel revenue via upsells and improve hotel reputation via Xperium feedback and ORM features,” says Sachin Agarwal, Co-founder and Head of product at Xperium.

Xperium has established an ecosystem for OTAs and other travel industry participants around its CRM and guest engagement technologies, anticipating future concerns and providing a more tailored guest experience throughout the journey.



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